Gardeners Leyton Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Leyton to residential and commercial customers. By making a booking, you agree to these terms, which are intended to create a clear and fair understanding between the service provider and the customer. These conditions apply to all standard gardening work, including routine maintenance, seasonal tidying, lawn care, hedge trimming, planting, clearance work, and related soft landscaping services, unless a separate written agreement states otherwise.

For the purpose of these terms, references to we, us, and our mean the gardening service provider, and references to you and your mean the customer placing the booking or receiving the service. These terms are designed to support efficient scheduling, transparent pricing, and safe work practices. They also explain the limits of liability, how cancellations are handled, and the obligations that apply when waste is produced during garden work.

By confirming a booking, you acknowledge that you have read and understood the information provided at the time of quotation or estimate. Any additional conditions discussed and agreed in writing before work starts may form part of the contract. If there is any conflict between these terms and a separate written agreement, the specific written agreement will normally take priority for the particular job in question.

Booking Process

All bookings for gardening services in Leyton are subject to availability and acceptance by us. A request for work may be made by phone, email, online enquiry, or other approved method. However, a booking is not confirmed until we have accepted the request, agreed the scope of work, and provided confirmation of the date, service type, and any relevant price or estimate. We may decline or reschedule a request where access, safety, weather, or workload makes the appointment impractical.

Before the visit, we may ask for information about the size of the garden, the type of work required, access arrangements, parking restrictions, water supply, waste volumes, and any known hazards. You must provide accurate details. If the work changes significantly from the original description, we may revise the quotation or ask for a new booking. Where a site survey is necessary, any estimate given before inspection will be provisional and may be adjusted once the property has been viewed.

You are responsible for ensuring that the site is ready for the agreed service. This includes reasonable access to the working area, removal of fragile items where appropriate, and disclosure of any conditions that could affect the work. If the appointment cannot proceed because of incorrect information, locked access, unsafe conditions, or lack of permission to carry out the work, we may charge a call-out fee or a minimum attendance fee where this has been explained beforehand.

Payments and Pricing

Unless otherwise agreed in writing, prices for Gardeners Leyton services are quoted on the basis of the information supplied at the time of booking. Quotes may be fixed-price or estimated. A fixed price remains valid only for the exact scope described. An estimate is not a final price and may change if the amount of work, labour, materials, or waste disposal required is different from what was originally expected. Any material variation should be discussed before further work continues where reasonably possible.

Payment terms will be confirmed before or at the time of booking. We may require full payment on completion, a deposit in advance, staged payments for larger projects, or payment upon invoice. Accepted payment methods may include bank transfer and other methods agreed in advance. Where an invoice is issued, payment must be made by the due date stated on the invoice. Late payment may result in suspension of further services and, where permitted by law, the addition of reasonable recovery costs and statutory interest.

Additional charges may apply for urgent appointments, weekend work, unusually heavy clearance, specialist equipment, parking charges, or the removal of extra waste not included in the original quotation. If we identify such charges during the job, we will seek approval before continuing where practical. All prices are stated inclusive or exclusive of VAT according to the position disclosed at the time of quotation. If VAT applies, it will be shown separately or indicated clearly in the price information provided.

Cancellations, Delays, and Changes

You may cancel or rearrange a booking, but reasonable notice is required. Unless a different cancellation policy is stated at the time of booking, cancellations made with sufficient notice will not usually incur a charge. Where cancellation happens shortly before the appointment, or where a team is already en route or has already allocated time to your job, we may charge a cancellation fee to cover lost time, administration, and any non-recoverable costs.

If we need to cancel or delay a booking because of adverse weather, illness, equipment failure, staff shortage, safety concerns, or circumstances outside our control, we will aim to offer an alternative appointment as soon as reasonably practicable. We are not liable for indirect loss arising from a delay, although we will try to minimise disruption. In some cases, certain tasks may be postponed or altered if weather conditions make them unsuitable or if they could damage the garden.

If you ask to change the scope of work after the booking has been accepted, we may need to revise the price, timescale, or staffing requirements. We reserve the right to pause or stop work where the requested changes fall outside the original agreement and no revised approval has been given. Any cancellation, postponement, or amendment should be made using the agreed booking method and confirmed in writing wherever possible.

Liability and Responsibilities

We will take reasonable care when carrying out gardening work, using appropriate skill and diligence. However, gardening and outdoor maintenance can involve inherent risks, particularly where surfaces are uneven, plants are thorny, hidden objects are present, or existing structures are fragile. We are not responsible for pre-existing defects, concealed damage, underground services that have not been identified, or issues resulting from inaccurate information supplied by the customer.

You must ensure that any area to be worked on is safe and that we are informed of known hazards, including low walls, slippery surfaces, broken paving, hidden wiring, irrigation systems, pests, asbestos, or restricted access points. Where necessary, you should isolate pets and keep children away from the work area. We will not accept liability for injury or damage caused by failure to provide a safe environment, failure to warn of hazards, or unauthorised interference with tools or materials while work is in progress.

To the fullest extent permitted by law, our liability for direct loss or damage arising from our negligence will be limited to the total amount paid or payable for the relevant service, except where such limitation is not allowed by law. Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. We are not liable for loss of profit, loss of business, or any indirect or consequential loss.

Waste Regulations and Site Clearance

Where our service generates green waste, soil, branches, turf, plant material, packaging, or other removeable debris, the handling and disposal of that waste will be carried out in line with applicable UK waste regulations. We will manage waste responsibly and may either remove it from site, transport it to an authorised facility, or leave it in a designated area if this has been agreed in advance. The final arrangement depends on the service booked and any disposal charge that was included in the quotation.

Customers should note that waste transfer and disposal may involve separate costs where significant volumes are involved. If waste is to be removed by us, you authorise us to handle it in a lawful manner and to arrange for disposal or recycling through appropriate channels. We do not accept responsibility for waste items that were not generated by our work unless this was specifically agreed in writing. Hazardous items, chemicals, sharp objects, asbestos-containing materials, and electrical waste are not normally included in standard garden clearance services.

Any waste left on your property after completion becomes your responsibility unless we have specifically agreed to remove it. If you instruct us to dispose of additional material discovered during the job, we may revise the price and the time needed for completion. Customers must not ask us to dispose of prohibited or hazardous waste without prior written agreement. Where special handling is required, separate arrangements may be necessary before work can continue.

General Provisions and Governing Law

These Terms and Conditions apply alongside any quotation, estimate, job specification, or written confirmation issued for the service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. No delay or failure by us to enforce a right shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of the service provider.

We may update these terms from time to time to reflect changes in business practice, legal requirements, or service arrangements. The version in force at the time of booking will normally apply to that specific job unless a newer version has been agreed in writing. It is your responsibility to review the terms before each new booking where appropriate. Continued use of the service after updated terms are issued may indicate acceptance of the revised version for future work.

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise. By booking a service with Gardeners Leyton, you confirm that you understand these terms and agree to be bound by them.