Gardeners Leyton Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Leyton provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting an estimate or quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions.

These terms are intended to be fair and transparent. If you do not understand any part of these terms, you should seek independent advice before agreeing to them or before allowing work to commence.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting or receiving services from Gardeners Leyton.

Company means Gardeners Leyton, the gardening services provider.

Services means any gardening, grounds maintenance, landscaping, clearance, planting, lawn care, hedge trimming, pruning, or other work carried out by the Company for the Client.

Booking means a confirmed instruction from the Client for the Company to provide Services on a specified date or frequency.

Quotation means a written or verbal statement of the estimated cost for the Services, provided by the Company to the Client.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services for domestic and commercial properties. The exact scope of the Services will be agreed with the Client at the time of booking and may be confirmed in writing where appropriate.

Any additional work requested by the Client that falls outside the originally agreed scope may be subject to separate charges and may require a new quotation or an adjustment to the existing quotation.

The Company reserves the right to decline work that it considers unsafe, unlawful, unsuitable for the conditions on site, or beyond its professional competence or resources.

3. Booking Process

Bookings may be requested by the Client via the Company’s accepted communication methods. A Booking is only confirmed when the Company has accepted the request and provided a date and, where appropriate, an estimated time window for attendance.

The Client is responsible for providing accurate information when requesting a Booking, including property access details, parking arrangements, the size and condition of the garden, and any specific requirements or restrictions.

For larger projects or ongoing maintenance contracts, the Company may require an on-site visit before confirming a Booking. In such cases, the Booking will be confirmed once the Client accepts the Quotation provided following the visit.

The Company will make reasonable efforts to attend on the agreed date and within any approximate time window, but all dates and times are approximate only and may be subject to change due to weather conditions, traffic, staff availability, or other factors beyond the Company’s reasonable control.

4. Quotations and Pricing

Quotations are based on the information supplied by the Client and, where applicable, on a site visit by the Company. Quotations will set out the proposed Services and the associated charges, which may be on a fixed-price or hourly-rate basis.

Unless stated otherwise, Quotations are valid for 30 days from the date of issue. If the Client does not accept the Quotation within this period, the Company may issue a new Quotation or adjust prices to reflect any changes in costs or conditions.

If, upon arrival at the property, the Company finds that the condition or size of the garden, or any other relevant factor, differs significantly from that described at the time of quotation, the Company reserves the right to revise the price or modify the scope of the Services in agreement with the Client before commencing work.

5. Access, Parking and Health and Safety

The Client must ensure that the Company has safe and reasonable access to the property and all areas where the Services are to be performed. This includes providing keys, codes, or ensuring someone is present on site, as agreed in advance.

The Client is responsible for providing or arranging suitable parking for the Company’s vehicles as close as reasonably possible to the property. Any parking charges incurred in the course of providing the Services may be added to the Client’s invoice.

The Company will take reasonable care to perform the Services in a safe manner. The Client must inform the Company of any known hazards at or near the property, including but not limited to uneven ground, hidden cables, fragile structures, or the presence of pets or children.

The Company reserves the right to suspend or refuse to carry out work if health and safety standards cannot be met or if conditions are unsuitable, for example due to extreme weather, unsafe structures, or aggressive animals.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment for one-off Services is due immediately upon completion of the work. For ongoing maintenance or contract work, the Company will invoice the Client at agreed intervals.

Invoices will state the amount due, the Services provided, and the payment methods accepted by the Company. The Client agrees to pay each invoice in full by the due date stated on the invoice.

If the Client fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount at the maximum rate permitted by law, from the due date until payment is received in full.

The Company may suspend or cancel future Bookings if there are outstanding unpaid invoices, and may decline to commence or continue work until all overdue sums have been paid.

7. Deposits and Prepayments

For larger projects or where materials and plants need to be ordered in advance, the Company may require a deposit or full prepayment before starting the work. The amount and timing of any deposit will be communicated to the Client prior to confirming the Booking.

Deposits are generally non-refundable once the Company has committed time, labour, or materials to the project, except as required by law or where the Company cancels the work without good cause.

8. Cancellations and Rescheduling

The Client may request to cancel or reschedule a Booking by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours’ notice is required for standard gardening visits, and at least 72 hours’ notice may be required for larger projects or bookings involving specialist equipment or materials.

If the Client cancels or reschedules with less notice than required, the Company reserves the right to charge a cancellation fee. This fee may reflect the time reserved, any travel or preparatory work already undertaken, and any materials purchased specifically for the Booking.

The Company may need to cancel or reschedule a Booking due to weather conditions, staff availability, vehicle breakdown, or other circumstances beyond its reasonable control. In such cases, the Company will aim to provide as much notice as possible and will offer a new date for the Services. The Company will not be liable for any loss arising from such cancellations or delays, but any deposits relating to unperformed work will be applied to the rescheduled Booking or refunded if no rescheduled date can be agreed.

9. Waste Handling and Garden Waste Regulations

The Company will handle garden waste in accordance with applicable UK laws and regulations. This may include the collection, temporary storage, and removal of grass cuttings, leaves, branches, plants, soil, and other green waste generated as part of the Services.

Unless otherwise specified in the Quotation or agreement, the removal and disposal of garden waste may incur an additional charge, which will reflect the volume, weight, transport, and disposal costs, including any fees charged by licensed waste facilities.

In some cases, the Client may choose to retain garden waste on site, for example for composting or use as mulch. Where this is requested and is safe and practical, the Company will leave waste in a designated area as agreed with the Client.

The Company does not handle or remove hazardous waste, contaminated materials, or waste items outside the ordinary scope of gardening services. If such materials are encountered, the Company may suspend work in the affected area and advise the Client to arrange for specialist removal in compliance with regulations.

10. Materials, Plants and Guarantees

Where the Company supplies plants, materials, turf, or other horticultural products, it will use reasonable skill and care in selecting suitable items for the agreed purpose and site conditions, based on information provided by the Client.

Living plants and natural materials are subject to factors beyond the Company’s control, including weather, soil conditions, pests, diseases, and the level of aftercare provided by the Client. For this reason, the Company cannot guarantee the long-term survival or performance of plants or turf after completion of the Services, unless an express written guarantee is provided that sets out specific terms.

The Client is responsible for following any aftercare instructions given by the Company, including watering, feeding, protection from frost, and other maintenance needed to support the success of the planting or landscaping work.

11. Client Responsibilities

The Client must ensure that the work area is reasonably clear of personal items, obstructions, animal waste, and any items that could be damaged or pose a risk during the performance of the Services.

The Client must notify the Company of any underground services or features that could be affected by gardening or landscaping work, such as irrigation systems, cables, pipes, or septic tanks. The Company cannot be held responsible for damage to underground features that were not disclosed or could not reasonably have been identified.

The Client must keep children and pets away from the working area while Services are being performed, and must not interfere with tools, machinery, or materials used by the Company’s staff.

12. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. If the Client believes the Services have not been performed with reasonable care and skill, the Client must notify the Company as soon as reasonably possible and within a reasonable time after completion of the relevant work.

Where a defect or shortcoming is established and is attributable to the Company, the Company’s liability will be limited, at its option, to re-performing the Services, rectifying the issue, or refunding the relevant portion of the charges paid by the Client.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of amenity, arising out of or in connection with the Services.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded under UK law.

13. Insurance

The Company maintains appropriate insurance cover for its operations, including public liability insurance, in accordance with industry practice. Details of insurance cover can be provided on request.

14. Complaints and Dispute Resolution

If the Client has a concern or complaint about the Services, the Client should raise it with the Company as soon as possible, providing details of the issue and, where relevant, photographs or other evidence.

The Company will investigate complaints in good faith and will seek to resolve them promptly, which may involve revisiting the site to assess the work and discussing potential remedies with the Client.

If a dispute cannot be resolved directly between the Client and the Company, either party may consider using mediation or other alternative dispute resolution methods before pursuing court proceedings, although this is not a legal requirement.

15. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, accidents, acts of government, or interruptions to transport or utilities.

16. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s operations. The version in force at the time of the Client’s Booking will apply to that Booking, unless changes are required by law.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.